REFUND POLICY
The Company provides Services tailored to the specific needs of each User. Due to the personalized and digital nature of these Services, payments made by the User are generally non-refundable once the Service has commenced, unless otherwise expressly agreed upon in writing by the Company.
Pursuant to applicable U.S. federal and Florida state laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) and general principles of contract law, Users may have certain statutory protections. However, the right to withdraw from or cancel a contract without penalty does not automatically apply to contracts for digital or customized services once performance has begun, especially where the User has provided express consent to the commencement of the Service.
The User acknowledges and agrees that, by initiating use of the Service, they waive any right to cancel or receive a refund except where:
required by applicable law (such as in cases of fraud, billing errors, or material breach by the Company); or
the Company has expressly offered a refund policy in writing for a particular Service or promotional offer.
Any refund requests must be submitted in writing to the Company via email alfa.edelweiss@gmail.com and must include clear justification. The Company reserves the right to assess refund requests on a case-by-case basis, taking into account the specific circumstances and the extent of Services already provided or resources allocated. Approval of such refunds remains entirely at the Company’s discretion and shall be consistent with applicable law.
If a refund is granted, it will be processed without undue delay and, where feasible, using the same method of payment originally used by the User, unless otherwise agreed.